Districts within the Moradabad division are reportedly lagging not only in development projects but also significantly in resolving public grievances submitted through the Integrated Grievance Redressal System (IGRS) portal. A recent assessment has highlighted Bijnor's particularly poor performance, marking it as the district with the most dismal record in public hearing processes. This concerning trend has placed Bijnor at a low 60th position on the Chief Minister's Dashboard ranking for public grievance redressal, signaling a need for urgent administrative intervention to address citizen complaints effectively.

What Happened?

The Integrated Grievance Redressal System (IGRS) portal serves as a crucial platform for citizens to register their complaints online or through dedicated helpline numbers. This system is designed to streamline the process of addressing public issues, making it easier for people to voice their concerns about various government departments and services. Once a complaint is lodged, it is categorized into one of four priority levels: L1, L2, L3, and L4. These categories help departmental officials prioritize and manage the resolution process based on the urgency and nature of the grievance.

Despite the robust mechanism provided by the IGRS portal, districts in the Moradabad division, especially Bijnor, are struggling to meet resolution targets. Bijnor's performance has been identified as the weakest in public grievance redressal across the region. This poor showing is reflected in its dismal 60th rank on the CM Dashboard, which monitors the efficiency of grievance resolution. This ranking suggests a systemic issue in how complaints are being handled and closed by local administration in Bijnor, leading to citizen dissatisfaction.

The IGRS portal handles a wide array of complaints touching almost every government department within a district. Officials are expected to address these grievances promptly and update their resolution status on the portal. In Moradabad, data indicates that the highest volume of complaints typically pertains to the Municipal Corporation (Nagar Nigam) and the Electricity Department. These two departments often deal with daily civic issues and essential services, making their responsiveness critical for public convenience and satisfaction. The overall lag in resolution across the division, therefore, impacts a broad spectrum of public services and citizen welfare.

Key Highlights

Districts within the Moradabad division are falling behind in resolving complaints on the IGRS portal.
Bijnor district has shown the worst performance in public grievance redressal, specifically in public hearing (Jan Sunwai).
Bijnor is ranked at a low 60th position on the Chief Minister's Dashboard for public hearing efficiency.
Complaints on the IGRS portal can be registered online or through dedicated helpline numbers.
Grievances are categorized into four levels—L1, L2, L3, and L4—to prioritize their resolution.
In Moradabad, the Municipal Corporation and Electricity Department receive the highest number of complaints.
Nearly every government department in the district receives and is responsible for resolving complaints via the IGRS portal.

Why Does This Matter?

The efficient functioning of grievance redressal systems like IGRS is fundamental to good governance and public trust. When districts, particularly those in the Moradabad division, consistently lag in resolving citizen complaints, it creates a significant barrier to effective public service delivery. For the common person, an unresolved complaint can mean prolonged suffering from issues such as power outages, sanitation problems, or unaddressed civic infrastructure failures. This directly impacts their quality of life and can lead to frustration and a loss of faith in governmental mechanisms designed to help them. A low ranking like Bijnor's 60th position indicates that many citizens' voices are not being heard or acted upon in a timely manner, undermining the very purpose of the IGRS system.

Furthermore, the timely resolution of grievances is a cornerstone of accountability and transparency in public administration. When complaints accumulate or are left unaddressed, it suggests inefficiencies within the responsible departments and potentially a lack of oversight. This situation can hinder development efforts and prevent the administration from truly understanding and responding to the needs of its constituents. Improving performance on the IGRS portal is not merely about rankings; it is about ensuring that citizens receive the services they are entitled to, fostering a more responsive and people-centric governance model, and ultimately enhancing public welfare across the region.